Support that makes sense.
Answers for CraftMock purchasers, software licensing, and the digital-design shop.
License and setup help.
CraftMock's full-version license can be activated on up to three machines. Subscribers sign in with their email and can manage devices and billing from their account page. If you need help, a replacement license or run into activation trouble, contact us.
Email [email protected] Etsy buyers: Etsy Messages ↗For an existing Etsy order, open your purchases and message the seller from the order. This helps us identify your purchase without asking you to share license keys publicly.
When contacting support
- Tell us which CraftMock version you purchased.
- Describe the issue and any error shown.
- Tell us whether you're activating a new machine or replacing an old one.
- Do not send payment information or private license keys publicly.
Good to know.
How many devices can I use?+
Each full CraftMock license supports activation on up to three machines.
How do I request a replacement license?+
Etsy buyers: message Vector Foundry Studio through Etsy with your order reference and explain which machine you're replacing. Subscribers can remove old devices on their account page, or email [email protected].
Can I buy directly on this website?+
Yes. The CraftMock subscription is $9.99/month on our subscribe page, with secure checkout by Paddle, our online reseller and Merchant of Record. You can still buy a one-time CraftMock license and digital designs on our Etsy shop.
Where are the download files for my purchase?+
If you purchased through Etsy, follow the download instructions provided with your order. Use Etsy's desktop website if the mobile app does not expose the digital download.
Does this page submit a support ticket?+
No. Email us at [email protected]. If you bought on Etsy, you can also message us through Etsy Messages from your order. We don't collect support information through a form.